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| Save blue screen information for troubleshooting |
| When a Windows system crashes, it can generate a screen that identifies the probable cause of the |
| crash. This screen, which many administrators call the Blue Screen of Death (BSOD) because of |
| its blue background, displays a STOP message that identifies the process and provides other |
| By default, Windows 2000 Professional automatically reboots when a STOP occurs, effectively |
| preventing you from seeing the BSOD. To be able to view this screen, you must first configure the |
| system's recovery properties: |
| 1. Open the System applet from the Control Panel, click the Advanced tab, and click Startup And |
| 2. Clear the Automatically Reboot option and click OK. |
| With the STOP information available, you can search the Microsoft Knowledge Base for |
| information about the specific error. Searching the process name and the first hexadecimal value |
| displayed in the STOP message is a good start for your search. |
| In the Startup And Recovery dialog box you'll also find two options that enable you to write |
| debugging information, including the BSOD text, to disk. This file will be useful when you're |
| working with a Microsoft engineer on a recurring problem: You can send the memory dump file to |
| Microsoft Support Services to facilitate troubleshooting. |
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