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| Troubleshoot dial-up connection error |
| If you use a dial-up connection to the Internet or your office and you travel frequently, Windows |
| might occasionally fail to complete the dial-up connection and display "Error 678--There was no |
| This is a general error that can appear in varying circumstances. For example, you might |
| experience this error if you use the wrong driver for your modem, in which case the easy solution is |
| to install the correct or updated driver. |
| The error can also be caused by PPTP filtering at the server for VPN connections. Turning off |
| filtering at the server can cure the problem. |
| If the problem is intermittent, a simple dialing problem could be the cause. For example, if you're |
| calling long distance, and the line from which you're dialing doesn't support long distance calls, |
| you'll receive this error. You might also experience this error if you're dialing with a credit card |
| and haven't entered all the necessary numbers in the dialing string. |
| To troubleshoot a dialing problem, make sure you're using a line that includes long distance |
| service (if needed), and check the dialing string to make sure you're dialing the access number if |
| needed, along with any other items such as a PIN. Also, turn on the modem's speaker so you can |
| listen to the dialing string and any voice prompts that might indicate the cause of the problem. |
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